Refund policy

At Remaiku, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to assist you.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in their original condition
  • Items must be returned in the original packaging
  • All accessories, tags, manuals, and included items must be returned
  • Proof of purchase or order confirmation is required

Items showing signs of excessive use, customer-caused damage, missing components, or unauthorized modifications may not be eligible for a refund.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Items damaged through misuse, improper handling, or normal wear and tear

Return Process

To request a return, please contact our customer support team at:

Email: info@remaiku.com

Please include the following information in your request:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging, if applicable

Our support team will review your request and provide return instructions if your request is approved.

Please do not send items back without prior authorization.

Return address details will be provided after your request has been reviewed and approved.

Unauthorized returns may experience delays in processing.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged or defective
  • The item has a verified manufacturing defect

Original shipping fees are non-refundable unless the return is due to our error.

Shipping times for returned items may vary depending on your location and carrier processing times.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Refunds can only be issued to the original payment method used during the original purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

Partial refunds may be granted where applicable.

Refunds are issued only for eligible returned items that meet the requirements outlined in this policy.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include clear photos of the item and packaging so our support team can review the issue and assist you as quickly as possible.

Order Cancellation

Orders may be canceled within 24 hours of placement.

Once order processing or shipping has begun, cancellation requests may no longer be possible.

Late or Missing Refunds

If you have not received your refund after the estimated processing period, please:

  • Check your bank account again
  • Contact your credit card provider or payment institution
  • Contact your bank, as processing times may vary

If you still require assistance, please contact us at info@remaiku.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Remaiku
Email: info@remaiku.com
Phone: +1 878-216-8444
Address: 321 N 6th St, Reading, PA 19601, United States

Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM EST

Response Time:
Within 24–48 business hours